Centre for children with special needs Class of West K will be moving after months of disagreement with a neighbouring nail salon. (Class of West K)

West Kelowna special needs centre moving due to dispute over noise

Class of West K owner said they are moving after complaint from nail and spa business

A special needs centre in West Kelowna is moving due to issues with a neighbouring business.

Class of West K, which is located in West Kelowna’s Plaza 97, offers behaviour intervention programs, autism and ADHD support to families with children who have behaviour and cognitive disabilities.

Owner Donna Toy said they opened in April and things were going well until about two weeks after they opened when they received their first complaint.

The issue? The children at the centre are loud.

“A lot of the kids we have are non-verbal and they can’t communicate their needs by talking, so some of them are quite behavioural. In that behaviour, there’s some stomping, jumping, some of the kids self-stimulate as well, so they are quite noisy. But we are trying to work through those behaviours and help them to find other more ‘socially acceptable’ behaviours,” Toy said.

READ MORE: Kelowna autism program to end due to lack of funding

She said Kevin Le, the owner of Elegant Nail & Spa in Westbank, went to the landlord to complain about the noise.

After that first complaint, Toy and her husband remodelled the centre to offer better soundproofing.

“We completely rearranged the entire centre – we moved the noisier kids out to another area, hoping that was going to make a difference. But it didn’t.”

Toy said the complaints got worse and worse, to the point they would hear the nail salon owner bang on the centre’s floor seven to eight times a day. She said this started to impact the kids, especially those dealing with sensory issues, who started to have a negative response to being in the centre.

“It just got to the point where I went to the landlord and asked him to release me from the lease.”

Le, who owns the nail salon in the unit under Class of West K, said the situation has had a negative impact on his business, even though it has nothing to do with the nail salon.

“They’re attacking my business. They’re leaving bad reviews online, but it has nothing to do with my job or my service,” Le said.

He said he only hit the ceiling when the noise from upstairs got to be too much.

“I only do it to let them know it’s getting too loud, nothing else. I don’t go out and do anything to them, I just let them know it’s too loud.”

Le insisted all he was upset about was the fact that people are leaving negative reviews on his business page about his personal conduct instead of reviewing his actual service.

In any case, Class of West K is moving somewhere else after months of trying to find a solution to appease Le’s nail salon.

“As much as this sounds like a negative thing, in some respects it’s good. Especially with Starbright closing, there are more kids out there that need service,” Toy said.

“Because there are more kids, we’re now moving to a bigger centre so we can offer more services to other families in the community.”

“We’ll be staying in West Kelowna, just moving a block down into a centre double the size of our old one. If we’re to talk about the positives, we’re moving to bigger premises and we’ll be able to offer better services and more services to children who need it.”


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Kelowna Rockets blow 4-goal lead in overtime loss to Calgary

Captain Nolan Foote made a brief return as Kelowna drops Family Day matinee 6-5

Soccer legend Bob Lenarduzzi to speak about dementia in Kelowna

Lenarduzzi will speak at the inaugural Breakfast to Remember on Mar. 10

Kelowna RCMP arrest alleged impaired driver

The driver is facing potential charges after power pole collision

West Kelowna Warriors host Trail Smoke Eaters

The Warriors are coming from a Saturday loss against the Vernon Vipers

UBCO announces new top boss for Okanagan campus

Lesley Cormack will start in the position this summer

Kelowna’s Family YMCA opens doors on Family Day

The entire day was free for the community

Canucks acquire forward Tyler Toffoli from Kings in push for playoffs

Vancouver sends Schaller, Madden, pick to L.A.

South Okanagan woman reflects on prestigious win at Westminster dog show

“Polly” the Scottish deerhound was crowned best in breed and reserve best hound.

RCMP report woman arrested after ramming police cruiser

Suspect wanted for crimes allegedly committed in Kelowna, Salmon Arm and 100 Mile House

New highway proposed between Alberta and B.C.

The route would connect Red Deer to Kamloops

Wet’suwet’en and B.C. government have been talking Aboriginal title for a year

Coastal GasLink says it has agreements with all 20 elected First Nations councils along the 670-kilometre route

Trudeau tightlipped on plan to end protests ‘quickly and peacefully’

The prime minister, who cancelled a two-day trip to Barbados this week to deal with the crisis at home

B.C. budget expected to stay the course as economic growth moderates

Finance minister said ICBC costs have affected budget

Canadian standards for coronavirus protection to be reviewed, health agency says

The protocols set out how health workers should protect themselves and their patients

Most Read