An airplane prepares to land at Pearson International Airport in Toronto, September 30, 2004. Canadians will soon have their say on the future of airline passenger rights with the Canadian Transportation Agency planning broad public consultations on new regulations. THE CANADIAN PRESS/Adrian Wyld

Transport watchdog fines four airlines $45,000 under new passenger bill of rights

Fines doled out by the Canadian Transportation Agency last week

Canada’s transport watchdog has slapped four of the country’s biggest airlines with $45,000 in fines for violating new passenger protection rules.

WestJet Airlines Ltd. was fined $17,500, Air Canada was fined $12,500, and Air Transat and Porter Airlines were fined $7,500 for breaching federal regulations.

Doled out by the Canadian Transportation Agency last week, the fines are the first under the country’s new passenger bill of rights, which came into effect July 15.

The rules state airlines must display a notice at the check-in desk, self-service kiosks and departure gate that passengers who are denied boarding or whose luggage is lost or damaged may be entitled to compensation.

READ MORE: Airline passengers to get cash for lost baggage, getting bumped in new bill of rights

The regulator says airlines failed to alert travellers to their rights ahead of several flights out of Halifax, Quebec City, Calgary and Edmonton between July 22 and Aug. 7.

Ottawa brought in the new rules to beef up compensation for passengers subjected to delayed flights and damaged luggage. They have been met with blowback from industry — which is challenging the regulations in court — as well as consumer advocates, who say they leave loopholes for airlines to sidestep penalties.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Kelowna’s last video store, Leo’s Video, to remain open despite failed sale

Kelowna’s last video rental store will remain open and under its namesake’s ownership

Two-vehicle collision slows traffic on Highway 97

Harvey is down to two lanes heading east past Dilworth is closed while crews clean up

Construction starts for new middle school in Lake Country

H.S. Grenda Middle School is scheduled to open in Sept. of 2021

Kelowna RCMP arrest three after string of break-ins from car dealerships

Police arrested the final suspect on Jan. 15 and recovered a Jeep worth around $84,000

Province could soon allow e-scooters on Kelowna streets

Okanagan e-scooter companies are currently limited to certain areas in the city

Older Canadians highlighted in Kelowna film project to fight ageism

The project is part of a campaign to combat ageism

Closed mills, housing surge support a positive forecast for lumber industries

B.C. lumber producers have closed mills accounting for 18% of province’s capacity, RBC report says

Good Samaritan pays part of rent for B.C. woman facing eviction in can-collecting dispute

Zora Hlevnjak, 76, supplements her pension by collecting cans and receiving public donations

Princeton – a Prince Town in waiting?

The Town of Princeton has been waiting 160 years for a Royal… Continue reading

Group builds shelters for Vernon’s stray cats

Twenty insulated cat shelters were constructed by volunteers and delivered around town

UBCO partners with Boeing to test new anti-ice coating technology

The coating could one day be applied to all airplanes to prevent ice buildup

Revelstoke already double last year’s snowfall

The city is just below halfway to the snowiest winter on record

True Stories: Okanagan memoir-writers, reading

Reading with local North Okanagan writers Art Dalton, Patti Shales Lefkos, Raven Dahl, Janelle Hardy

COLUMN: Choosing a face to show the world

It will not be easy to select the face to display on Canada’s new $5 bill

Most Read