Lake Okanagan Resort again under new management

Vancouver-based Cozystay Holdings Inc. took over management of the resort on May 15

The Lake Okanagan Resort in Kelowna is once again under new management.

Since May 15, the 300-acre property has been under the administration of Cozystay, a vacation-rental platform and property management company based in the Lower Mainland.

According to CEO Galen Cheng, Cozystay will work to improve operations at the resort and attract more international travellers, especially from Asia.

READ MORE: Lake Okanagan Resort sold

“We have a strong vision for what this property can become and we are looking forward to leading this exciting new chapter for the resort,” Cheng said.

To improve operations, he said they will replace the current bedding with linens and mattresses of higher quality by the end of this year, and install a smart-lock property entry system.

He said the new entry system will allow for automatic check-in and check-out with an app. They are currently negotiating with a smart-lock company in the U.S. and he said he expects the hardware and software updates at the resort will be complete sometime next year.

Cheng also said the app will provide navigation support so that guests have an easier time finding the resort.

“It will guide them to the right place and they can use the app to open the door and do the check-in by themselves,” he said.

Other Cozystay standards, he said, include safety certification and insurance coverage, professionally furnished properties, a bonded and insured cleaning team and highly trained account managers.

Aside from the standards, he said they plan to collaborate with local businesses on events and guest experience packages, and improve food services at the resort.

The resort restaurant, which opened mid-May and will remain open until the end of September, only serves lunch and dinner, which Cheng said has been a challenge in the past because a lot of guests have requested breakfast.

“They only provide dinner and lunch, but we want to have our guests have a very good experience when they stay in our accommodations, so we want to try… co-operating with local restaurants,” he said. “We are going to try to contact Tim Hortons. If they can provide some delivery it will make the guests feel comfortable.”

Cheng said they will have a grand opening sometime in the summer. In the meantime, he said guests are being told the resort is under new management and they have implemented a new pet-friendly policy at the properties.



karissa.gall@blackpress.ca

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Curtis Sagmoen
Public warning issued to North Okanagan sex trade workers

RCMP warns workers to stay away from Salmon River Road area

Vernon North Okanagan RCMP are looking for 27-year old Roy Albert Andrew after he failed to appear in court Oct. 15, 2020. He is considered violent. (RCMP)
Vernon police looking for wanted man

Roy Albert Andrew is considered to be violent, police say

The Vernon-North Okanagan RCMP located a hidden compartment in a vehicle, leading to a significant drug seizure, police said in a media release Wednesday, Oct. 21, 2020. (RCMP photo)
Vernon Mounties find illicit drugs in hidden vehicle compartment

Police seized 4 kg of methamphetamine from a Jeep involved in a violent hit and run March 24

File photo
EDITORIAL: The power of a single vote

In the Oct. 24 British Columbia election, every vote is important

RCMP stock photo (Black Press)
Kelowna RCMP investigating unexplained death of cattle

Cattle found dead near gravel road, east of the Kelowna Airport

Provincial health officer Dr. Bonnie Henry presents modelling of COVID-19 spread in B.C., March 25, 2020. (B.C. government photo)
B.C. sets another COVID-19 record with 203 new cases

up to 1,766 active cases in B.C., two more deaths

Liberal Leader Andrew Wilkinson speaks during a drive-in car rally campaign stop at a tour bus operator, in Delta, B.C., on October 17, 2020. THE CANADIAN PRESS/Darryl Dyck
B.C. Liberal Leader maintains confidence as campaign tests party identity

Liberal campaign has been disrupted by controversy

(Kelowna Capital News)
B.C. Labour Board orders Peachland cannabis company to reinstate laid-off employees

The B.C. Labour Relations Board determined the employees were laid off due to their plan to unionize

RCMP. (Phil McLachlan - Black Press Media)
British Columbia man dies during ski trip near glacier west of Calgary

Kananaskis Public Safety and Alpine Helicopters responded around 2:30 p.m.

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Prime Minister Justin Trudeau arrives on Parliament Hill in Ottawa on Monday, Oct. 19, 2020, following a week-long break for the House of Commons. THE CANADIAN PRESS/Sean Kilpatrick
One crisis after another for Trudeau since last federal election one year ago

It has been a year of unprecedented calamity and crisis

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Two pigs roam the Salmon Arm Walmart parking lot during a prior visit photographed by Danielle Burgi. (Danielle Burgi photo)
Pigs trot over for a visit at Salmon Arm shopping centre

Employees say this was the second drop-in from the temporarily free-range porkers

Most Read