Lake Okanagan Resort again under new management

Lake Okanagan Resort again under new management

Vancouver-based Cozystay Holdings Inc. took over management of the resort on May 15

The Lake Okanagan Resort in Kelowna is once again under new management.

Since May 15, the 300-acre property has been under the administration of Cozystay, a vacation-rental platform and property management company based in the Lower Mainland.

According to CEO Galen Cheng, Cozystay will work to improve operations at the resort and attract more international travellers, especially from Asia.

READ MORE: Lake Okanagan Resort sold

“We have a strong vision for what this property can become and we are looking forward to leading this exciting new chapter for the resort,” Cheng said.

To improve operations, he said they will replace the current bedding with linens and mattresses of higher quality by the end of this year, and install a smart-lock property entry system.

He said the new entry system will allow for automatic check-in and check-out with an app. They are currently negotiating with a smart-lock company in the U.S. and he said he expects the hardware and software updates at the resort will be complete sometime next year.

Cheng also said the app will provide navigation support so that guests have an easier time finding the resort.

“It will guide them to the right place and they can use the app to open the door and do the check-in by themselves,” he said.

Other Cozystay standards, he said, include safety certification and insurance coverage, professionally furnished properties, a bonded and insured cleaning team and highly trained account managers.

Aside from the standards, he said they plan to collaborate with local businesses on events and guest experience packages, and improve food services at the resort.

The resort restaurant, which opened mid-May and will remain open until the end of September, only serves lunch and dinner, which Cheng said has been a challenge in the past because a lot of guests have requested breakfast.

“They only provide dinner and lunch, but we want to have our guests have a very good experience when they stay in our accommodations, so we want to try… co-operating with local restaurants,” he said. “We are going to try to contact Tim Hortons. If they can provide some delivery it will make the guests feel comfortable.”

Cheng said they will have a grand opening sometime in the summer. In the meantime, he said guests are being told the resort is under new management and they have implemented a new pet-friendly policy at the properties.



karissa.gall@blackpress.ca

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

This dog is going to the SPCA if its owner isn't found. (RDNO Dog Control photo)
Several ‘owners’ claim lost Vernon dog as theirs

‘Dumped’ dog being kept in foster care until rightful owner can provide evidence of ownership

Vernon North Okanagan RCMP intercepted an impaired driver Sunday afternoon, Jan. 17, 2021. (File photo by Advocate staff)
Impaired driver pulled off Vernon road thanks to public tip

RCMP Drug Recognition Expert called in for assistance in investigation of Coldstream man

Police outside a home on Leathead Road on Monday evening. (Jen Zielinski - Black Press Media)
Police presence at home near Ben Lee Park in Rutland

Several RCMP cruisers are on scene; Leathead closed between Franklyn and Hollywood

Starting Monday, Nov. 9, 2020, the District of Lake Country will require visitors at all indoor public facilities to wear masks, as part of enhanced COVID-19 safety protocols. (Brendan Shykora - Morning Star)
Lake Country looks at big-ticket projects

Bottom Wood Lake Road construction are the biggest investments

Hillview Elementary students Emma Li and Mina Nadeau were awarded by the Premier’s office for winning the annual holiday card contest. (Karen Rogers photo)
Vernon students’ art featured on Premier’s cards

Hillview youth chosen for annual holiday card contest

B.C. Representative for Children and Youth Jennifer Charlesworth (Black Press files)
B.C. watchdog says mentally ill children and youth retraumatized in hospital

The number of children held under the Mental Health Act has increased an alarming 162 per cent in past decade

A new video from NCCIH and BC Northern Health titled ‘Healing in Pandemic Times: Indigenous Peoples, Stigma and COVID-19’ was animated by Joanne Gervais. (Photo Provided By: NCCIH Archives)
VIDEO: Stigma against Indigenous people is a ‘social sickness’

A new short animated video is aiming to educate the public on the stigmatization

A pinniped was attacked by an unseen predator off the shores of Dallas Road Monday night. (Courtesy of Steffani Cameron)
VIDEO: Seal hunting, not being hunted in video shot off Victoria waterfront

Victoria woman captures footage of pinniped activity off Dallas Road

Cody Younker, Revelstoke city councillor. (Jocelyn Doll/Revelstoke Review)
Revelstoke councillor accused of sexually abusing Langley teen while school chaperone

Civic lawsuit alleges Cody Younker sexually abused student while volunteering on school trips

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Prime Minister Justin Trudeau provides an update on the COVID-19 pandemic from Rideau Cottage in Ottawa on Tuesday, Jan. 11, 2021. THE CANADIAN PRESS/Sean Kilpatrick
Prime Minister Justin Trudeau provides an update on the COVID-19 pandemic from Rideau Cottage in Ottawa on Tuesday, Jan. 11, 2021. THE CANADIAN PRESS/Sean Kilpatrick
Trudeau vows to keep up the fight to sway U.S. on merits of Keystone XL pipeline

Canada’s pitch to the Biden team has framed Keystone XL as a more environmentally friendly project than original

This is one of 69 puppies and young dogs rescued from extensive abuse at a breeders home in Princeton September 2020. (SPCA photo)
Animal adoptions skyrocket during pandemic: South Okanagan BC SPCA

BC SPCA talks about caring for animals during COVID

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

The British Columbia Hotel Association (BCHA) sent out a sharply worded release late last week, in which it noted that the Tourism Industry Association of BC recently obtained a ‘legal opinion’ on the matter (Alex Passini photo)
Hotel associations push back against any potential ban on inter-provincial, non-essential travel restrictions

B.C. Premier John Horgan is seeking legal advice on banning non-essential travel

Most Read