FILE – Heather Andrews, employee at E-Comm. (E-Comm handout)

Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

Mediated talks broke down Friday between union, employer

The union representing 911 operators across British Columbia says mediated talks broke down Friday with their employer, E-Comm.

CUPE Local 873-02, the union representing emergency dispatchers and support staff, says E-Comm has been unwilling to address low wages, cost of living, overtime, missed breaks, poor working conditions, burnout and high attrition.

Unit Chair Matthew Bordewick says it became apparent during bargaining that E-Comm is “desperately underfunded” and clearly lacks the resources to deliver a critical public service.

E-Comm, which handles approximately 99 per cent of 911 calls in B.C., did not immediately respond to a request for comment.

ALSO READ: Fast-food restaurant being closed, lost jacket top worst 911 calls

He says chronic underfunding by E-Comm has led to unacceptable wait times for both emergency and non-emergency calls and as a result, E-Comm has been consistently unable to meet its targets for calls answered and times to dispatch.

Bordewick says the union and employer will now shift their focus to addressing essential service levels and the union will not be considering job action until those levels have been established by the Labour Board.

“We will continue to provide the excellent public service we have always delivered, but we will also be mobilizing our members to draw attention to the lack of funding to this organization and the impact it has on the lives and mental health of our members,” adds Bordewick in a statement.

“E-Comm employees have a role to play in helping this employer address the structural challenges at E-Comm. We’re part of the solution, but our members also deserve a fair contract.”

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Central Okanagan schools ready to welcome students back

Students are set to go back to school next Monday, June 1

North and Central Okanagan on flood watch

Kalamalka Lake users are asked to take measure to reduce the risk… Continue reading

Okanagan-shot film “The Colour Rose” wins two cinematography awards

Locations in the Okanagan were used such as; The Casorso residence, BNA, Father Pandosy, Venture Academy and Idabel Lake Resort

Kelowna Rockets Alumni Leon Draisaitl crowned NHL scoring champ

Draisaitl captures the Art Ross Trophy with 110 points in 71 games played

Impaired drivers kept Kelowna RCMP busy last weekend

Twenty-nine separate driving prohibitions were issued by local cops over the weekend

B.C. legislature coming back June 22 as COVID-19 emergency hits record

Pandemic restrictions now longer than 2017 wildfire emergency

Houseboat company partly owned by Shuswap MLA withdraws controversial ad

The ad welcomed houseboaters from other provinces, contradicting anti COVID-19 measures.

Partial return to class for Central Okanagan students: COVID-19

School District 23 and the Board of Education have released a letter regarding returning to class

Squabble between campers in North Shuswap leads to bear spraying

An argument over late night partying escalated into a fight which led to one person being sprayed

B.C.’s essential grocery, hardware store employees should get pandemic pay: retail group

Only B.C.’s social, health and corrections workers are eligible for top-ups

Edmonton, Vancouver and Toronto vying to be NHL hubs, but there’s a catch

The NHL unveiled a return-to-play plan that would feature 24 teams

B.C. sees 9 new COVID-19 cases, one death as officials watch for new cases amid Phase Two

Number of confirmed active cases is at 244, with 37 people in hospital

Penticton may soon allow drinking alcohol in some public places

Trying to inconspicuously drink on the beach could become a thing of the past

VIDEO: Flowers stolen from Vernon distillery

Okanagan Spirits Craft Distillery captured surveillance footage of the thief in a black car

Most Read