An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. Canadian airlines must now offer more compensation to passengers for inconveniences. (THE CANADIAN PRESS/Andrew Vaughan)

Canadian airline passengers to be eligible for $1,000 in compensation for delayed flights

Passengers can also receive compensation for overbooking, lost luggage and other inconveniences

  • Dec. 12, 2019 12:58 p.m.

Airline travellers can look forward to some better rights, and just in time for the holiday season.

The second phase of the new Air Passenger Protection Regulations from the Canadian Transportation Agency is coming into effect on Dec. 15.

Passengers will then be eligible for up to $1,000 in compensation for flight delays and cancellations within an airline’s control that are not safety-related.

ALSO READ: Transport watchdog fines four airlines $45,000 under new passenger bill of rights

“The Air Passenger Protection Regulations establish a clear, consistent set of minimum airline obligations towards passengers if, for example, their flight is delayed or cancelled, they’re bumped from an overbooked flight, they sit on a plane during a tarmac delay, or their bag is lost or damaged,” said Scott Streiner, the agency’s chair and CEO.

“Thousands of Canadians participated in the consultations that helped shape these new rules. We’re grateful for their input and confident that these groundbreaking regulations will help ensure passengers are treated fairly if their air travel doesn’t go smoothly.”

ALSO READ: Air Canada forced girl, 12, to remove hijab

Airlines will also be responsible for re-booking or refunding passengers when flights are delayed, including using a competing airline. During such a delay, airlines are to provide food, drink and accommodations, and must allow children aged 14 and under to sit near an accompanying adult at no extra charge.

Passengers would receive different levels of compensation, depending on the size of the airline and length of the delay.

New compensation rules under the Canada Transport Act (screenshot/ gazette.gc.ca)

If a passenger is denied boarding because of overbooking, they are also eligible for up to $2,400 if delays are nine hours or more.

Compensation must also be applied for baggage that’s been damaged, or lost for 21 days or more. This could include reimbursement of the fees paid for that baggage.

vnc.editorial@blackpress.ca

Like us on Facebook and follow us on Twitter
and Instagram

Air CanadaAirline Passenger bill of rights

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

QUIZ: Are you ready for a summer road trip?

How much do you really know about roads, motor vehicles and car culture? Take this quiz to find out.

Provincial COVID-19 data can now be used for B.C. to prepare for a second wave

In the past week, B.C. has seen a slight spike in daily test-positive case counts

COVID-19 cases identified in Kelowna, after public gatherings

Those who were downtown or at the waterfront from June 25 to July 6 maybe have been exposed to COVID-19.

COVID-19: Vernon Towne Cinema back in action!

Movie lovers rejoice, the historic theatre has reopened with safety protocols in place

Vernon shutterbugs capture rainbow

A rain event July 9 made way for a glorious sight

Islanders want BC Ferries to follow order that lets residents board before tourists

For ferry-dependent communities, ferries are often the sole practical lifeline to work, school or medical appointments.

Okanagan sisters-in-law sleep out successful

Kiley Routley and Heidi Routley raise nearly $2,400 and awareness for youth homelessness

Beverly Hills 90210 star’s family selling Vancouver Island Beach Resort

You can own Jason Priestley’s Terrace Beach Resort in Ucluelet for less than $5 million

Genetic detectives begin work to trace spread of COVID-19 in Canada

The kinds of genetic technology being used for this project did not exist when SARS hit Canada in 2003

Sports fishers protest Fraser River Chinook closures

Public Fishery Alliance wants hatchery fish open for harvest

COVID-19: Homeless to be relocated from temporary Okanagan shelter

Homeless shelters in Vernon have been combined into one site at the curling rink since April

Dozens of fish die at popular lake near Chase

A few natural phenomena are possible causes for their deaths.

Most Read