911 dispatcher Natalie Rumsby sits at her desk in Victoria where on April 24 she answered a call from Carol Klock, whose husband Jack had a heart attack while in the shower. Rumsby coached Carol in CPR and Jack survived. SUBMITTED PHOTO

B.C. 911 call-taker gets rare glimpse of what happened after call

Call-taker coached Port Alberni woman in lifesaving CPR on her husband

When Natalie Rumsby answers a call as a 911 dispatcher, her job ends when first responders arrive on the scene, and the person who called 911 no longer needs her help.

It’s not often that she and her colleagues at the dispatch centre in Victoria hear the outcome of their calls.

That changed last week when a woman from Port Alberni shared her story about performing CPR on her husband thanks to the coaching of a calm 911 dispatcher.

READ: Vancouver Island wife brings husband back to life with CPR thanks to 911 dispatcher

Carol Klock related her story about calling 911 after her husband Jack suffered a heart attack while taking a shower one night in April.

Carol, who had never taken a CPR course, performed the life-saving technique on her husband for 10 minutes while waiting for paramedics to arrive. She said an anonymous dispatcher “literally taught me CPR over the phone” and she wanted to thank the woman for helping her.

A colleague of Rumsby’s who was familiar with the call read the story from the Alberni Valley News and let Rumsby know about it.

“Everything’s done over the phone and once you’re done, you’re on to the next job,” Rumsby said from Victoria. “It’s heartwarming to hear that he survived.”

She said she doesn’t often open up about her job. She compartmentalizes it, and when she leaves the dispatch centre for the day, she leaves the job behind.

It’s a survival tactic: “Right now, there’s a lot of compassion fatigue. It’s an exhausting job at the best of times,” she said, but added the opioid crisis has made it even tougher for 911 dispatchers and other first responders.

“There’s days here where we could have seven or eight call-takers and they’re all coaching CPR to people in different communities in B.C.

“As a call-taker/dispatcher, you are often tasked with talking to people on the worst day of their lives, in a moment of crisis, and you depend on them to be your ears, eyes and hands until help arrives,” Rumsby said.

“We are trained to help people not only cope with these situations, but in many situations, guide them to give life-saving first aid that they would otherwise not know how to do.”

While Carol Klock gives Rumsby all the credit with helping her stay calm, Rumsby said Carol’s ability to stay composed was the most important aspect of helping her husband.

“This woman performed those skills in the worst of circumstances, ” Rumsby wrote in a Facebook post about the story. “Thanks to her staying calm and composed and doing the most effective CPR possible, her husband is alive today.”

Rumsby hopes stories such as the Klocks will inspire people to learn how to perform CPR.

“I think it’s really important for everyone to take a CPR course, even a hands-only CPR,” she said. “If somebody knows CPR, the second they see someone collapse … it could mean life or death for that patient.”

READ: Where to learn CPR

Rumsby has nominated Carol Klock for a Vital Link Award with BC Ambulance Service, which recognizes the significant contributions made by citizens during medical emergencies. She hopes that if Carol is given an award, she will be able to meet the Klocks in person.

editor@albernivalleynews.com

Just Posted

L.A. photographer explores past in Vernon exhibition

Caroline Clerc’s three day exhibition runs June 26-29, with talk on June 26

Cowboy entertainment returns to O’Keefe Ranch

Cowboy Dinner Show back every Friday in July and August

Spend Father’s Day at the GolfBC Championship

Looking for a last minute plan for spending time with dad?

Kelowna kids take to the sky with COPA event

The Kelowna Flying Club invited youth between the ages of eight and 17 to join them.

Education opportunity of a lifetime for Okanagan Y volunteer

Madeline Bishop receives $10,000 four-year scholarship

REPLAY: B.C. this week in video

In case you missed it, here’s a look at replay-worthy highlights from across the province this week

Penticton Pistoleras seize second undefeated season

Penticton’s Pistoleras roller derby team wrapped up the season undefeated, thanks to… Continue reading

B.C. NHL prospect expected to make ‘full recovery’ after incident in Calgary

Jordy Bellerive was injured in a reported house fire Saturday night

BC Lions defensive back Marcell Young levels streaker in home opener

Young hit the fan near one of the 45-yard lines

Former Penticton Vee recovering in hospital

Pittsburgh Penguin prospect expected to make full recovery

UPDATE: RCMP investigating overnight incident on Lakeshore Road

Evidence markers noting blood stains on road

Police: Taxi driver who hit 8 Moscow pedestrians fell asleep

Two Mexican World Cup fans were among those hit

Police say Salmon Arm youth who posted about shooting students no longer a threat

Group which alerted RCMP to tweets says it issued a Code Red, highest level of alert

B.C. VIEWS: Orphans of our urban drug culture neglected again

Child advocate Bernard Richard leaves B.C. with harsh message

Most Read