Okanagan Regional Library to offer personalized tech training

Importance of digital literacy can’t be underestimated.

In July, a customer visited the Okanagan Regional Library’s (ORL) branch in Armstrong to use a computer terminal to conduct research on her family’s history in preparation for a reunion. The library was very busy that day and staff weren’t able to provide the one-on-one support she needed to navigate the unfamiliar terrain of Google.

“Fortunately, a preteen sitting at the adjacent computer station noticed her frustration and offered to assist. They spent 20 minutes together going over how to enter search terms, click on links, and go back to previous pages”, shared Armstrong’s Community Librarian Julie White. “In the end, the lady found the information she was looking for and left happy.”

The incident reinforced what White had been observing at the library in recent years—how important digital literacy has become for managing our daily lives, and how learning to use technology can be intimidating for new users.

To address this, the ORL will be conducting free personalized technology training at its libraries throughout this fall. Anyone can sign up to join a 45-minute session to spend with a library staff member trained in the use of various devices and computer programs; classes are capped at three participants so each learner will have the opportunity for one-on-one assistance.

“We often get asked to help with things like uploading or downloading pictures, post a classified ad, or reserve airline tickets or hotels”, explained White. “But these kinds of tasks can be very confusing without knowledge of how to use a computer or Wifi device, or understanding the terminology.”

She adds, “Technology can definitely enhance one’s life with learning some basic proficiency. My favourite example is being able to Skype the grandkids.”

ORL staff have booked personalized tech training sessions at library branches from Golden down to Osoyoos beginning Sept. 1 until Oct. 30. Call or visit your local library branch to find out about training sessions in your area and to register.

Additionally, reference staff at the downtown Kelowna library, Vernon library and Salmon Arm library are available to help with device and technology questions during all open hours.

Just Posted

Kelowna RCMP tackle man in Glenmore area

A witness saw RCMP make an arrest on Valley Road just after 6 p.m.

Minor car accident involves Kelowna motorcyclist

Access to Wardlaw Avenue is temporarily restricted

Outdoor Kelowna fields not ready just yet

It’s warming up and Kelowna’s outdoor fields are almost ready

Kelowna Fan Experience comes to life this weekend

The organizer of the two day event promises to be filled with fun

Kelowna RCMP search for suspect who allegedly stabbed man

The victim is in hospital with non-life threatening injuries

VIDEO: Sunny skies in the forecast makes for a great start to spring

Mostly sunny skies with a chance of rain by Friday evening in the Okanagan Valley

Small landslide closes Vernon road

City crews estimate Okanagan Bench Row Road will reopen at about 2:30 a.m.

Canucks hang on for 7-4 win over Senators

Horvat nets 2 for Vancouver

European, Canadian regulators to do own review of Boeing jet

Air Canada plans to remove the Boeing 737 Max from its schedule at least through July 1

Give a hoot and don’t touch baby birds

SORCO raptor rehab reminds residents to stop before they touch baby bird

Prime minister defends Liberal budget measures as sales effort gets underway

Conservatives under Andrew Scheer say it’s a spree funded by borrowing against the future

Father, former child soldier, seeks better life for family in Shuswap

Salmon Arm volunteers begin fundraising effort to help family resettle in Canada

Mayor meets with B.C. health minister on homeless taxi transfers

Two homeless people were discharged from Surrey Memorial and sent to a Chilliwack shelter

Most Read