Okanagan Regional Library to offer personalized tech training

Importance of digital literacy can’t be underestimated.

In July, a customer visited the Okanagan Regional Library’s (ORL) branch in Armstrong to use a computer terminal to conduct research on her family’s history in preparation for a reunion. The library was very busy that day and staff weren’t able to provide the one-on-one support she needed to navigate the unfamiliar terrain of Google.

“Fortunately, a preteen sitting at the adjacent computer station noticed her frustration and offered to assist. They spent 20 minutes together going over how to enter search terms, click on links, and go back to previous pages”, shared Armstrong’s Community Librarian Julie White. “In the end, the lady found the information she was looking for and left happy.”

The incident reinforced what White had been observing at the library in recent years—how important digital literacy has become for managing our daily lives, and how learning to use technology can be intimidating for new users.

To address this, the ORL will be conducting free personalized technology training at its libraries throughout this fall. Anyone can sign up to join a 45-minute session to spend with a library staff member trained in the use of various devices and computer programs; classes are capped at three participants so each learner will have the opportunity for one-on-one assistance.

“We often get asked to help with things like uploading or downloading pictures, post a classified ad, or reserve airline tickets or hotels”, explained White. “But these kinds of tasks can be very confusing without knowledge of how to use a computer or Wifi device, or understanding the terminology.”

She adds, “Technology can definitely enhance one’s life with learning some basic proficiency. My favourite example is being able to Skype the grandkids.”

ORL staff have booked personalized tech training sessions at library branches from Golden down to Osoyoos beginning Sept. 1 until Oct. 30. Call or visit your local library branch to find out about training sessions in your area and to register.

Additionally, reference staff at the downtown Kelowna library, Vernon library and Salmon Arm library are available to help with device and technology questions during all open hours.

Just Posted

Remembering road crash victims in Kelowna

World Day of Remembrance for Road Crash Victims takes place Sunday in Kelowna

Constructive meeting held with Carr’s Landing Community and Recreation Association

Lake Country - Residents met with the city yesterday to discuss the area by Gable Beach Road North

West Kelowna winery to host Festival of Trees

Mission Hill Family Estate Winery will host the event from Nov. 24 to Jan. 5

UPDATE: Power outage in East Kelowna

Those still without power should have service restored by 8 p.m.

UBCO stands up for transgender community

Ceremony to remember victims of anti-transgender violence

Families of missing Shuswap women call for action

Birthday of missing woman Ashley Simpson remembered during rally in Yankee Flats

Homeless count returns amid Penticton’s housing crisis

Volunteers are hitting the streets this week to find solid data on Penticton’s homeless population

Federal funding to combat guns, gangs and opioid crisis

Public Safety Minister Ralph Goodale said illicit drugs are often main cause of guns, gangs violence

Riverview youth mental health centre proceeds

Replacement for Maples Treatment Centre first announced in March

Dead boy’s father posts Facebook response after Appeal Court upholds conviction

David, Collet Stephan were found guilty in their son Ezekiel’s 2012 death from bacterial meningitis

Trudeau mania, Scheer enthusiasm in B.C. this week

Prime minister, Conservative leader drop in on Surrey, White Rock

Forecasters promote avalanche safety awareness to kick off season

Avalanche Canada advising backcountry enthusiasts to get proper training and equipment.

B.C. church defaced with disturbing anti-Christian graffiti

Staff at Crossroads United Church reported the vandalism to police late last week

PayPal ordered to disclose business accounts to Canada Revenue Agency

Online payments company has 45 days to hand over information identifying its account holders

Most Read